Contact us online at https://florey.accurx.com/p/M92026
Your non-urgent request will be reviewed and responded to by a member of the team on the same working day.
If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999
Or book an appointment by calling reception on 01902 731 250 or book online. Please try not to call for a routine appointment between 8am and 9.30am as this is a peak time for emergency call ins.
Urgent Appointments
Yes you can try book on the same day. Call us at 8am if you would like to be seen the same day. These appointments are in high demand and are not guaranteed.
Routine Appointments
You can book an appointment with a doctor or nurse 4 weeks in advance, and we hold appointment slots for on-the-day booking. Please try not to call for a routine appointment between 8am and 9.30am as this is a peak time for emergency call ins.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible. This is so we can to give the slot to someone else.
You can cancel your appointment through the NHS App or by replying 'cancel' to your SMS text message reminder.
There is also a voicemail facility on our phone lines so that you can leave us a message.
Try the NHS App
You can use the NHS App. A simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
I have some personal requests during my appointments, what do I do?
You have the right to express a preference to receive services from a particular doctor or nurse. We will do our best to cater to your preferences whenever possible.
Telephone Consultations
Our doctors and nurses offer telephone and video consultations. These can be a useful option instead of to face-to-face reviews (e.g. certain blood test results, extension of Fit notes, specific health advice etc).
I have been asked to Bring in a Urine Sample?
If our team have asked you to bring a urine sample into the surgery, please arrive before 12 Noon.
Home Visits
Where possible telephone before 11am if a home visit is required that day. Apart from the genuinely housebound, all other patients are asked to attend the surgery rather than request a home visit. This is due to the extra time home visiting takes.
On average four to five patients can be seen in surgery in the time it takes to do a single house call.
The care that can be offered in a home visit can be affected due to the lack of adequate lighting, examination facilities and equipment. This means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctor’s decision to decide if a visit is appropriate.
Other Local Service Appointments
Embrace
Embrace provide sexual health and contraception clinics from a number of locations across Wolverhampton. To attend a clinic, you need to book an appointment. Please call 01902 444444 and speak to their team. Visit their website for more information about their services;
https://www.embracewolverhampton.nhs.uk/
Minor Eye Conditions Service
If you are registered with a Wolverhampton GP practice and/or live in the city boundaries, you can use MECS. Recent eye conditions that can be treated by the service include:
- Red eye or eyelids
- Dry eye, gritty and uncomfortable eyes
- Irritation and inflammation of the eye
- Significant recent sticky discharge from the eye or watery eye
- Recently occurring or sudden increase of flashes and floaters
- Painful eye
- In-growing eyelashes
- Recent and sudden reduced vision
- Something in your eye
For more information please visit Minor Eye Conditions (MECS)