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Our story...
The partnership of Drs Thomas and Gill took over the running of Griffiths Practice from 1st April 2021, after retirement of outgoing GP Partner, who in his time had subcontracted services to The Royal Wolverhampton NHS Trust.
Both partners have extensive past experience of General Practice and have great aspirations for Griffiths Practice. They set immediately to transform the practice and modernise it to latest standards.
Re-decoration of the premises was started.
Additional useful clinical space was created through partitioning and sound-proofing rooms so the doctors and nurses could better serve our patients.
Final touches with new infection-control compliant flooring really gave our practice a new lease of life.
… and the work has not stopped.
Telephones
Initially, there were only 2 incoming/outgoing phone lines, which meant our patients could be waiting a long time in a call queue before getting an answer. We spoke with out telephones provider and bought 12 additional phone lines for the practice so as not to inconvenience our patients.
Appointments
The appointments system for doctors and nurses was improved to create better capacity for more patients to be seen in their own surgery. We introduced a mix or urgent and routine appointments, as well as a mix of telephone and face-to-face appointments with the doctors.
The Team
Most importantly, our Partners and Practice Manager set about building the right team of individuals with right level of support and mentoring. The team members complement each others’ strengths and build on these to offer the best version of themselves in serving our patients.
When the time is right, we aspire to become a teaching and training practice for health professionals in the future.
Mission Statement
At Griffiths Practice, we aim to deliver highest quality health care that is continuing, holistic and responsive to our patients’ needs and preferences.
Vision
Patients are put at the heart of all we do.
Integrity in operating within an ethical framework through openness and transparency. Being accountable for our actions.
Compassionate care for our patients.
Team Working in valuing the contribution of every team member and building a mutually supportive environment.
Learning and improving and adapting to change, building on achievements and developing our services.